Bad websites

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<blockquote>"Live Support seems to have very little ability to institute corrections within the system or even to make meaningful contact with the company, but are mainly present to explain to the customers why they can't get what they want, or mollify them with promises that someone will contact them, when nobody ever does.  My distinct impression is that Live Support is a third-party not actually affiliated with Philips Norelco but contracted by them, and then willingly ignored."</blockquote>
 
<blockquote>"Live Support seems to have very little ability to institute corrections within the system or even to make meaningful contact with the company, but are mainly present to explain to the customers why they can't get what they want, or mollify them with promises that someone will contact them, when nobody ever does.  My distinct impression is that Live Support is a third-party not actually affiliated with Philips Norelco but contracted by them, and then willingly ignored."</blockquote>
  
Aha, I've just done a little more research and discovered a bit more about brigade.com.  On their main page we see this: "Since its inception in 1998, Brigade has focused on providing business process outsourcing (BPO) services and knowledge process outsourcing (KPO) services for global corporations".  So clearly, Philips Norelco has outsourced their live help to brigade.  Now who is Harte-Hanks?  Aha we can see here http://www.harte-hanks.com/ "Direct Marketing Services".  Bizarre!  So Philips outsourced their product registration to a direct marketer?  Makes you think doesn't it?  It makes me wonder just what the purpose of registering is exactly.  Who is benefitting here?
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Aha, I've just done a little more research and discovered a bit more about brigade.com.  On their main page we see this: "Since its inception in 1998, Brigade has focused on providing business process outsourcing (BPO) services and knowledge process outsourcing (KPO) services for global corporations".  So clearly, Philips Norelco has outsourced their live help to brigade.  Now who is Harte-Hanks?  Aha we can see here http://www.harte-hanks.com/ "Direct Marketing Services".  Bizarre!  So Philips outsourced their product registration to a direct marketer?  Makes you think doesn't it?  It makes me wonder just what the purpose of registering is exactly.  Who is benefiting here?  I register my product, like a good citizen, thinking that maybe this is related to my warranty and I'm actually giving my data to a direct marketing company, unaffiliated with Philips Norelco.  Now I'll be on ten more mailing lists to receive junk mail.  Thanks.
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Comes back to why Charlie asked me for my address doesn't it?  Even though Brigade is so-far-as-I-can-tell a seperate company from Harte-Hanks.  Maybe Brigade is going to sell my information as well, along with the apparent knowledge that I'm a crusty troublemaker.  Am I going to like my one-month-free subscription to ''Crusty TroubleMakers'' magazine though?  You think Ed Magedson, founder of the Bad Business Bureau might be the editor-in-chief?

Revision as of 16:59, 14 September 2008

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