Christenson Roofing

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Once the rains started again, I contacted Christenson Roofing, within the one year warranty period, to inform them that the second area patched was leaking into the carport area.  I spoke with Brian's wife Kara who told me that Brian was out-of-town, couldn't be reached and she'd call me back.  I contacted her again after a short period of time, and she wanted to refer me to some other roofing company, at which time I told her I wanted Brian to do the fix.  This went on, back-and-forth, over several months, both before and after the warranty expiration date.  Brian himself never contacted me, nor did they make any appointment to come see the leak.  Since I initially contacted them within the one-year warranty period, I feel that the warranty would still cover the needed work, regardless of when the work was to-be scheduled.
 
Once the rains started again, I contacted Christenson Roofing, within the one year warranty period, to inform them that the second area patched was leaking into the carport area.  I spoke with Brian's wife Kara who told me that Brian was out-of-town, couldn't be reached and she'd call me back.  I contacted her again after a short period of time, and she wanted to refer me to some other roofing company, at which time I told her I wanted Brian to do the fix.  This went on, back-and-forth, over several months, both before and after the warranty expiration date.  Brian himself never contacted me, nor did they make any appointment to come see the leak.  Since I initially contacted them within the one-year warranty period, I feel that the warranty would still cover the needed work, regardless of when the work was to-be scheduled.
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To date I have never received any satisfactory response from them.  I contacted the company again on 11 Apr 2007 and spoke with both Kara and later on the same day with Brian, who both informed me that they wouldn't be held responsible.

Revision as of 11:34, 11 April 2007

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